Frequently Asked Questions
How long does shipping take?
Orders are processed within 1–2 business days. Standard shipping is 3–7 business days via USPS or UPS. Tracking is included with every order.
Is shipping free?
Yes — shipping is free on all orders over $120. Orders under $120 ship for a flat $6.99.
What is your return policy?
We accept returns within 30 days of delivery for unused items in original packaging. Email us at support@lenxonline.store with your order number. See our Returns page for details.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, and Discover. All transactions are secured with 256-bit SSL encryption and processed through PCI-compliant payment systems.
Do you ship internationally?
Not at this time. We currently ship to all 50 U.S. states only.
Can I cancel my order?
You can cancel within 2 hours of placing your order by emailing us. After that, orders enter processing and cannot be cancelled.
My item arrived damaged. What do I do?
Contact us within 48 hours with photos of the damage. We will send a replacement or full refund at no cost to you.
How do I track my order?
You will receive a tracking number by email once your order ships. You can also check your order status by logging into your account.